News and insights
Notes from the scheme floor and the pharmacy counter
Practical commentary on claims administration, pharmacy operations and member relationships, plus product announcements from the team building NEXMAS, NEXPHARM and NEXCRM. Written to be useful before a procurement decision, not after it.
- Published articles
- 4
- Topics
- Sector commentary, Product announcements
- Updated
- As sector news and releases land
Sector commentary28 October 2026
Why claims rules should be configuration, not code
When a benefit change needs a development cycle, schemes stop changing benefits. Treating claims rules as configuration keeps the policy and the system in step.
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Sector commentary28 October 2026
What real-time verification changes at the pharmacy counter
Confirming member status by phone before dispensing is a delay and a risk. Online biometric verification answers the same question in the same transaction.
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Sector commentary28 October 2026
Managing chronic clients when the register sits off-system
Chronic conditions, authorisations and repeat scripts tracked in a separate list produce inconsistent follow-up. A register inside the system keeps the client visible to the team serving them.
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Product announcements28 October 2026
NEXCRM now comes embedded in NEXMAS
Schemes that choose NEXMAS now get the relationship layer inside it, so membership, claims and interaction history sit on one member profile without a second deployment.
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There is no newsletter here. If a piece raises a question about your own claims, dispensing or member records, ask it directly and we will answer in context.
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